Support How-To Guides

Practical guides for support processes and operational tasks.

• How to Create a Support Card
• How to reset a student's lantern profile
• How to Debug Lantern Questions
• NAPLAN Campaign
• Automated PD Certificates
• How to setup a new payment link in Stripe and Webflow
• Handling Campion Account Access Issues
• How to manually move a student behind the paywall
• Giving feedback, reporting bugs and making requests
• Share task template group with other schools
• How to find feedback entries with issue IDs that users send via Hubspot
• How to Raise a Production Incident
• Curtin Uni Accounts