Common Login Issue

Check if the school has SAML SSO enabled:

• Yes: Verify the student’s email in Mathspace matches the email in the class settings. Check for typos or mismatches that may be affecting SSO login.
• No: Request a screenshot of the error message. Advise the teacher or student to try resetting the password.

If the issue persists after troubleshooting, escalate to Support for further investigation.

For Support:

• Check for duplicate accounts (student may have multiple emails/accounts)
• Confirm the correct school is linked to the student’s account
• Verify SSO configuration is correctly set up for the school (if applicable)
• Test login access internally (if possible) to replicate the issue